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Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

We may collect personal information such as your name, email address, shipping address, contact details, and order information when you place an order or contact us.
Payment information is processed securely by third-party payment providers, and we do not store payment card details.

How We Use Information

Your information is used only for legitimate business purposes, including:

• Processing and fulfilling orders

• Shipping products and providing customer support

• Communicating about orders or inquiries

• Complying with legal and regulatory requirements

We do not sell or share personal information for marketing purposes.

Data Protection

We take reasonable measures to protect your personal information. However, no online transmission can be guaranteed to be 100% secure.

Cookies

Our website may use cookies to improve functionality and user experience. You may disable cookies in your browser settings if you prefer.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: ross@spacelure.com

Terms & Conditions

By accessing and using this website, you agree to comply with and be bound by the following terms and conditions.
If you do not agree with any part of these terms, please do not use our website.

Products & Orders

All products displayed on this website are physical goods.
Product descriptions, prices, and availability may be updated without prior notice.
We reserve the right to refuse or cancel orders in cases of suspected fraud, errors, or unauthorized transactions.

Pricing & Payment

All prices are displayed in the applicable currency shown on the website.
Payments are processed securely through third-party payment service providers.
We do not store sensitive payment information.

Shipping

Orders are processed and shipped after payment confirmation.
Delivery times may vary depending on destination and logistics providers.
We are not responsible for delays caused by customs clearance or external factors beyond our control.

Returns & Refunds

Returns and refunds are handled in accordance with our Refund & Return Policy, which forms part of these Terms & Conditions.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of the company and may not be used or reproduced without permission.

Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of this website or products, to the extent permitted by law.

Governing Law

These terms are governed by applicable laws and regulations. Any disputes shall be resolved in accordance with the relevant legal requirements.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: ross@spacelure.com

Refund Policy

1. Scope of Refunds

• Refunds are available if the received product is inconsistent with its description, has quality issues, or is damaged during shipping.

• No-questions-asked refunds are not accepted after 7 days of purchase, except in special circumstances.

2. Refund Process

1. Please contact our customer service within 7 days of receiving the product at ross@spacelure.com, providing your order number, photos of the item, and a description of the issue.

2. Once the issue is confirmed by customer service, you will be guided to return the item or receive a direct refund.

3. Refunds will be returned via the original payment method. Processing time is generally 3-10 business days, depending on the bank or payment platform.

3. Return Requirements

• Items must be returned in their original packaging, with labels and accessories intact, and without signs of use or damage.

• Customized or consumable products (e.g., bulbs, handcrafted items) may not be eligible for return.

4. Shipping Costs

• Return shipping costs for quality issues or incorrect items will be covered by the seller.

• Return shipping costs for personal reasons will be borne by the buyer.

5. Refund Notes

• Please ensure your refund account information is accurate to avoid delays.

• The seller reserves the right to refuse refunds in cases of suspected fraud.

Our Location

B10, 8th Floor, Xingguang Union, Guzhen Town, Zhongshan City, Guangdong Province

Address

B10, 8th Floor, Xingguang Union, Guzhen Town, Zhongshan City, Guangdong Province

HONGKANG SIJING LIGHTING CO.,LIMITED

NO.14 science museum road,tsimshatsui,science museum road, tsim sha tsui,kowloon

Hours

9 AM - 18PM

FAQs

Where are you located?

We are based in H.K., specializing in lighting manufacturing.

What products do you offer?

Our range includes high-quality indoor and outdoor lighting fixtures.

How long is delivery time?

Delivery usually takes 7-14 business days depending on your location and order size.

Yes, all our products come with a one-year warranty.

Do you offer product warranties?

Can I return a product?

Returns are accepted within 30 days if items are unused and in original packaging.